3 Keys to a Better Digital Customer Experience
Every second, Google processes over 40,000 search queries, which translates to over 2.5 billion searches per day, and 1.2 trillion searches per year. Every minute of every day, nearly 700,000 pieces of content are shared on Facebook, and 571…
The Future of Customer Service is Online Self-Service Portals
We’ve all been there. We have all been on the receiving end of the frustrating “hold music” when you’ve called an organization to resolve an issue. “One moment please. Your call is important to us. A representative will be with you…
Improving Customer Experience: Mobile, Online Self-Service, Content Targeting
Did you know that 88% of buyers are willing to pay more for a better customer experience? In fact, it is predicted that by 2020, customer experience will overtake price and product as the key differentiator (Walker). Take a moment to think,…
How an Intranet Can Elevate Employee Engagement
Over the last few years, intranet technology has evolved tremendously. From a simple online notice board to a technological opportunity with endless capabilities. Intranets have the ability to elevate employee engagement, enhance customer experience,…
Learn How to Put Customers First at Liferay Symposium NA
This post was written by Angela Wu and appeared here first on Liferay.com.
A Conversation with Customers: Liferay Digital Experience Platform
As digital transformation continues to inform the way we live, work, and play, we expect companies…
3 Key Benefits for Digital Experience Platforms
This post was written by Christine Reyes and appeared here first on Liferay.com.
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Business processes driven by customer needs are more than a popular trend; they are the driving factor behind successful digital…
Business Uses and Benefits of Intranets & Extranets: Part 2
According to techopedia, an extranet is a controlled private network allowing customers, partners, vendors, suppliers and other businesses to gain information. Extranets make communicating simple for individuals inside and outside of an organization.
Keep…
The Anatomy of The Connected Consumer in the Digital Landscape
The Internet has molded the way we are as consumers. Now a days, more and more consumers use the Internet to quickly find the information they are looking for in seconds. People are evolving into a new type of consumer, "the connected consumer".…
Why Banks (And Other Businesses) Can No Longer Afford Not To Innovate
This post was authored by Martin Yan and originally appeared here on Liferay.com
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“Financial transactions are just numbers; it’s just information. You shouldn’t need 100,000 people and prime Manhattan…
Increase Your Bottom Line Using a Corporate Intranet
Employees are the backbone of any business. Not only is it important to hire the right people, it is equally as important that you are keeping your team engaged. Employee engagement, productivity levels, and technology are completely intertwined.…
