15 Inspirational Customer Experience Quotes that Relate to Business
In today’s digital landscape, a great customer experience is crucial. Customers have the power to choose between competing companies with a simple Google search. As Doug Warmer, former chairman of the board of J.P. Morgan & Co said, “it’s…
8 Reasons why Investing in an Extranet could be Beneficial for your Business
8 Reasons to Invest in an Extranet
An extranet can help give your company an edge over the competition. Extranets help streamline processes, workflows, and business functions, while cutting your overhead costs. Below is an infographic with…
Should I consider an intranet for my business?
In a constantly evolving and innovative digital world, you always want to be searching for the next best thing. If you want your business to gain a competitive edge and keep your employees engaged, an intranet may be for you. After all, a happy…
4 Key Takeaways as Financial Services Go Modular
This post was authored by Martin Yan and originally appeared here on Liferay.com
------------------------------
Since the late 90s, banks and other financial institutions have witnessed a steep decline in customer loyalty. With high…
Is Digital Transformation in your Organization’s Future?
Digital transformation has become an overused phrase in the workplace. According to Forbes, digital transformation is the use of technologies to radically improve the performance or reach of an enterprise. 78% of respondents across a wide range…
3 Keys to a Better Digital Customer Experience
Every second, Google processes over 40,000 search queries, which translates to over 2.5 billion searches per day, and 1.2 trillion searches per year. Every minute of every day, nearly 700,000 pieces of content are shared on Facebook, and 571…
The Future of Customer Service is Online Self-Service Portals
We’ve all been there. We have all been on the receiving end of the frustrating “hold music” when you’ve called an organization to resolve an issue. “One moment please. Your call is important to us. A representative will be with you…
Improving Customer Experience: Mobile, Online Self-Service, Content Targeting
Did you know that 88% of buyers are willing to pay more for a better customer experience? In fact, it is predicted that by 2020, customer experience will overtake price and product as the key differentiator (Walker). Take a moment to think,…
How an Intranet Can Elevate Employee Engagement
Over the last few years, intranet technology has evolved tremendously. From a simple online notice board to a technological opportunity with endless capabilities. Intranets have the ability to elevate employee engagement, enhance customer experience,…
