An organization will implement portal solution to increase productivity, but that shiny new portal is no longer new and could now be slowing down productivity! Here are some symptoms of a portal that is slowing down employee productivity:
- The platform was built with a focus on a single department/task in mind. Making it difficult for others to utilize.
- Cannot integrate the platform with all the different tools an organization uses on a daily basis.
- There was a lack of education or training on how to use the current platform.
- Navigation throughout the tool is complex and not intuitive.
- The user experience design is not current to industry best practices.
- The platform, integrations, or vendor make upgrading the tool difficult.
- The vendor of the platform solution does not innovate. After deployment, the vendor moves onto another project and doesn’t care to improve existing platforms.
- Latency issues make the platform SLOW
- There is an inability to monitor usage. The lack of tracking results in the inability to see user adoption and optimize workflows.
- The lack of proper data caching is slowing down system processing power to load the same files every time.
If your organization’s portal solution is suffering from a few (or many) of these symptoms, it is time to evaluate the performance of your portal and the value from eliminating these issues with a new solution.