Tag Archive for: customer experience
Is Digital Transformation in your Organization’s Future?
Digital transformation has become an overused phrase in the workplace. According to Forbes, digital transformation is the use of technologies to radically improve the performance or reach of an enterprise. 78% of respondents across a wide range…
Improving Customer Experience: Mobile, Online Self-Service, Content Targeting
Did you know that 88% of buyers are willing to pay more for a better customer experience? In fact, it is predicted that by 2020, customer experience will overtake price and product as the key differentiator (Walker). Take a moment to think,…
Omnichannel is the Key to Optimizing Customer Experiences
What does Omni-channel mean?
Historically, companies were focused on providing customers with the ability to transact in the channel of their choice. Organizations were organized around channels, and each channel’s department had their…
