The State of Customer Experience in Banking by the Numbers
Most people use more than one financial institution for their banking needs. It is easy to see the competition from other big banks, but many financial institutions struggle to quantify the threat from FinTech firms. Customer experience (CX)…
The 3 Basic Elements for Providing Great Omnichannel Experiences
People today expect an instant and seamless experience, regardless of how they engage with you. That might sound scary, but with the right tools in place, you can provide this type of experience.
Once upon a time, businesses only had to…
10 Technology Trends & Predictions You Should Pay Attention to in 2017 (Part 2)
Welcome to Part 2 of our 10 Trends To Watch: 2017 series. In part 1 we talked about some technologies that have the potential to disrupt markets and a business model that appears to be on the rise. In this article, we’re going to talk about…
How Will the Industry Respond to Trends In FinTech?
In this series of articles, We’ll be taking an in depth look at the report “Blurred Lines: how Fintech is Shaping Financial Services”. Due to the size of this report, each article will be broken down into sections based on 3 industries…
15 Inspirational Customer Experience Quotes that Relate to Business
In today’s digital landscape, a great customer experience is crucial. Customers have the power to choose between competing companies with a simple Google search. As Doug Warmer, former chairman of the board of J.P. Morgan & Co said, “it’s…
3 Key Benefits for Digital Experience Platforms
This post was written by Christine Reyes and appeared here first on Liferay.com.
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Business processes driven by customer needs are more than a popular trend; they are the driving factor behind successful digital…
Omnichannel is the Key to Optimizing Customer Experiences
What does Omni-channel mean?
Historically, companies were focused on providing customers with the ability to transact in the channel of their choice. Organizations were organized around channels, and each channel’s department had their…
![The Evolving Role of the Wealth Manager [Infographic]](https://veriday.com/wp-content/uploads/2015/08/pexels-photo-27406-495x350.jpg)
The Evolving Role of the Wealth Manager [Infographic]
According to this year’s World Wealth Report, released by Capgemini and RBC Wealth Manager, wealth managers and firms are facing a crossroads between adapting to technological change or sticking to the traditional way, forcing them to decide…
What Every Advisor Ought to Know about Web Analytics
Monitoring the traffic to your website is a critical component to digital marketing success. Understanding the data can help you make adjustments and also help you determine whether the adjustments and changes you are making to your website…
