This post was authored by Martin Yan and originally appeared here on Liferay.com —————————— Since the late 90s, banks and other financial institutions have witnessed a steep decline in customer loyalty. With high fixed costs due to branches and personnel, the traditional options are no longer as appealing to consumers as they once were before. The financial industry as […]
Digital transformation has become an overused phrase in the workplace. According to Forbes, digital transformation is the use of technologies to radically improve the performance or reach of an enterprise. 78% of respondents across a wide range of industries said that achieving digital transformation is a priority for them within the next 2 years (MIT […]
Every second, Google processes over 40,000 search queries, which translates to over 2.5 billion searches per day, and 1.2 trillion searches per year. Every minute of every day, nearly 700,000 pieces of content are shared on Facebook, and 571 new websites are created. Most importantly, 67% of the buyer’s journey is now done digitally. The […]
We’ve all been there. We have all been on the receiving end of the frustrating “hold music” when you’ve called an organization to resolve an issue. “One moment please. Your call is important to us. A representative will be with you shortly”…repeated… again….and again. Being put on hold when you call a customer-service department has […]
Did you know that 88% of buyers are willing to pay more for a better customer experience? In fact, it is predicted that by 2020, customer experience will overtake price and product as the key differentiator (Walker). Take a moment to think, how does your customer experience (CX) stack up to your biggest competitors? What […]
Over the last few years, intranet technology has evolved tremendously. From a simple online notice board to a technological opportunity with endless capabilities. Intranets have the ability to elevate employee engagement, enhance customer experience, and so much more. According to Dale Carnegie, 90% of leaders think an engagement strategy will have an impact on business […]
This post was written by Angela Wu and appeared here first on Liferay.com. A Conversation with Customers: Liferay Digital Experience Platform As digital transformation continues to inform the way we live, work, and play, we expect companies and brands to understand what we’re looking for. Businesses have a great opportunity to hear their customers, understand the problems they […]
Digital business technology event will showcase Veriday’s expertise and services Chicago, IL – (June 9th, 2016) – Veriday, a digital marketing and technology company, and Liferay Platinum partner, announced today its participation as a Gold Sponsor at this year’s Liferay Symposium North America. Hosted by Liferay, which makes software that helps companies create digital experiences […]
According to TechTarget, a content management system (SMS) is a system used to manage the content of a website. Using a CMS to power your website could be one of the best investments you make for your website and business. Although, a CMS can be a steep investment, it can also be a great asset […]
