Accessibility: Customer Service Policy
Veriday Inc. is committed to providing accessible and inclusive customer service to all individuals, including those with disabilities, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
This policy applies to all Veriday Inc. employees, contractors, who interact with the clients, stakeholders, or other third parties on behalf of the company.
All individuals will be treated with respect and dignity, regardless of their abilities.
Accommodations will be provided to ensure equal access to Veriday Inc.’s products and services.
Veriday Inc. is committed to supporting the independence of individuals with disabilities and will provide the necessary assistance while respecting their autonomy.
Veriday Inc. strives to provide integrated services, allowing individuals with disabilities to fully benefit from the same services, in the same place, and in the same or similar manner as other customers.
All individuals, including those with disabilities, will have equal opportunities to obtain, use, and benefit from Veriday Inc.’s products and services.
Veriday Inc. is committed to communicating with individuals with disabilities in a manner that takes into account their disability. This includes training employees on how to interact and communicate with customers who have various disabilities.
Veriday Inc. welcomes the use of personal assistive devices by individuals with disabilities. We will ensure our staff is familiar with various assistive devices that may be used by customers.
Service animals are welcome on Veriday Inc.’s premises. We will ensure that our staff is trained to interact with individuals with disabilities who are accompanied by service animals.
Veriday Inc. welcomes support persons to accompany individuals with disabilities while accessing our products and services. Support persons are welcome to accompany the individual to any areas open to the public.
Notice of Temporary Disruption:
In the event of a planned or unexpected disruption to services or facilities, Veriday Inc. will provide notice to the public. This notice will include information about the reason for the disruption, its anticipated duration, and any alternative facilities or services, if available.
Veriday Inc. will provide training to employees, contractors, and volunteers who interact with the public or third parties. This training will include information on the AODA and how to interact with individuals with disabilities.
Veriday Inc. welcomes feedback on the delivery of our products and services to individuals with disabilities. Feedback can be provided on our veriday.com website through the contact us form.
Review and Modification:
This policy will be reviewed and updated at least once every five years or as necessary to ensure its continued relevance. Modifications will be made in consultation with individuals with disabilities.