The insurance industry, particularly commercial insurers, is undergoing a significant digital transformation driven by customer expectations for instant results and improved experiences. Emerging technologies, particularly IoT (Internet of Things), are playing a crucial role in this transformation. IoT enables insurers to better predict and evaluate risk, improve customer experiences, streamline claims processes, and develop innovative insurance products. Despite the industry’s efforts to enhance digital experiences, a significant portion of customers remain dissatisfied, with only 15% reporting satisfaction with their insurer’s digital offerings. This dissatisfaction often stems from inefficiencies in the claims process, leading to high customer churn rates.