Operational excellence is about making sure you have the systems in place and the tools and information available so your teams can react quickly to the problems that matter.
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A customer portal is a secure website for customers to access information relevant to them, such as policies, invoices, deliveries, orders, and online payments. A customer portal is a single point of access available 24/7, 365 days a year via the device of their choice.
Companies need to improve their vendor processes in a post COVID world with improved management and supplier collaboration including product content. Product content is a driving force in today’s omnichannel environment since sellers must have compelling content to move inventory. Producing and managing content across a corporate value chain is difficult and costly without good processes. Supplier Portals help enlist suppliers in the process of generating vital product information, yet these endeavors often fail due to poorly implemented management processes. The following outlines ten keys to successfully designing, implementing, and managing Supplier Portals.
Problem Solved: A Virtual Case Study Session Featuring Veriday
Conferences Connect and UtilityEvents.com present: Problem Solved – Veriday
Join us for this FREE 1-Hour Session to learn how a large utility company solved a bunch of expensive and painful problems with Digital Transformation.
Learn from this informative and valuable case study how you can overcome similar challenges at your utility!
No Time For Down Time – Keeping Customers ConnectedA Toronto-based utilities company, which owns and operates the electricity distribution system for the city of Toronto. Serving the largest city in Canada, the Toronto-based utilities company has a great responsibility to service its customers as it distributes around 18% of the electricity consumed in Ontario. As the company serves so many it is important their website can support many concurrent users so that information can be easily accessible.
