Tag Archive for: omnichannel
How Will the Industry Respond to Trends In FinTech?
In this series of articles, We’ll be taking an in depth look at the report “Blurred Lines: how Fintech is Shaping Financial Services”. Due to the size of this report, each article will be broken down into sections based on 3 industries…
15 Inspirational Customer Experience Quotes that Relate to Business
In today’s digital landscape, a great customer experience is crucial. Customers have the power to choose between competing companies with a simple Google search. As Doug Warmer, former chairman of the board of J.P. Morgan & Co said, “it’s…
Takeaways from the Digital Marketing for Financial Services Summit 2016
I recently attended the Digital Marketing Summit in Toronto and was a panelist on the Power Panel: Surmount Barriers to Transform your Omni-channel into a Customer Centric, High Performance Digital Ecosystem. The conference was very educational…
3 Key Benefits for Digital Experience Platforms
This post was written by Christine Reyes and appeared here first on Liferay.com.
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Business processes driven by customer needs are more than a popular trend; they are the driving factor behind successful digital…
Omnichannel is the Key to Optimizing Customer Experiences
What does Omni-channel mean?
Historically, companies were focused on providing customers with the ability to transact in the channel of their choice. Organizations were organized around channels, and each channel’s department had their…