Digital Transformation in Commercial Banking: Leveraging Liferay to Stay Ahead

Sharmila (Sam) Wijeyakumar / May 10th, 2023
3 min read

The digital revolution has transformed the commercial banking industry, bringing new opportunities and challenges. Commercial banks are embracing digital transformation and leveraging cutting-edge technology to stay ahead of the curve to improve customer experience, streamline operations, and reduce risk. Liferay is an innovative platform that enables commercial banks to embrace digital transformation and achieve their business goals. In this blog, we’ll explore how commercial banks are leveraging Liferay to stay ahead in the digital age.

Improving Customer Experience

Customer experience is a key focus for commercial banks, as customers demand personalized and seamless experiences across all channels. Liferay is an ideal platform for achieving this goal. Commercial banks can leverage Liferay’s digital experience capabilities to create dynamic, interactive, and personalized digital experiences for their customers. Liferay’s robust platform enables banks to create engaging and interactive online banking portals, mobile apps, and chatbots that allow customers to manage their finances on the go. Liferay’s integration capabilities also enable banks to easily plug in best of breed back office systems, leveraging those investments and creating a cohesive front-facing user experience.

For example, a Canadian multinational bank and Veriday client, leveraged Liferay to develop a new online banking portal offering its customers personalized content and relevant products. The portal provides customers with a unified and customized view of their accounts, making it easy to manage their finances on the go. By leveraging Liferay’s digital experience capabilities, the client has improved customer engagement and satisfaction.

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Streamlining Operations

Commercial banks face intense pressure to improve operational efficiency and reduce costs. Liferay offers a range of tools and features that enable banks to streamline their operations and automate routine tasks. With Liferay’s workflow management capabilities, commercial banks can automate key processes, such as loan approvals, account opening, and payment processing. This reduces manual effort, saves time, and enables staff to focus on higher-value activities.

For example, a large financial services conglomerate leveraged Liferay to streamline its loan origination process. With Liferay’s workflow management capabilities, they were able to automate key steps in the loan origination process, reducing the time required to process loans and improving the customer experience.

Reducing Risk

Commercial banks operate in a highly regulated environment, and risk management is critical to their business. Liferay offers a range of features and tools that can help commercial banks reduce risk and comply with regulatory requirements. Liferay’s security and compliance capabilities enable banks to enforce security policies, manage user access, and audit user activity. This reduces the risk of data breaches, fraud, and non-compliance.

For example, Liferay enabled a British bank to develop a new regulatory portal that centralizes access to key regulatory information, policies, and procedures. The portal provides a single source of truth for regulatory compliance, reducing the risk of non-compliance and improving the bank’s ability to manage risk.

It is clear that Liferay is a powerful platform that enables commercial banks to embrace digital transformation and achieve their business goals. By leveraging Liferay’s digital experience capabilities, workflow management, and security and compliance features, banks can improve customer experience, streamline operations, and reduce risk. Commercial banks that embrace Liferay are better positioned to stay ahead of the curve and succeed in the digital age.

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